IOS FAQ

(For PC/Mac related support, go to PC/Mac FAQ. For Android support, go to Android FAQ)

Q: I downloaded the game to my iPhone 4/iPod touch but I can't play it

A: Limbo requires at least iPad 2, iPhone 4S or iPod touch (5th gen) – or newer. The iTunes store won't let us exclude some of the older, unsupported devices in the "Requirements" field, which is why we added a disclaimer in the description with the actual supported devices. We have done an extensive amount of work to optimize the game to where we are now, and the unsupported devices simply does not yield enough performance to run the game.

Here's a guide on how to get a refund from Apple if you downloaded the game to an unsupported device:
  1. Open iTunes and select the iTunes Store link in the left-hand column.
  2. Near the top right corner, click the arrow next to your user name (email address) and then select "Account".
  3. About half way down the screen, click the "Purchase History" button.
  4. In the bottom portion of the screen, you will see your App Store purchase history — click the "Report a Problem" button.
  5. Locate the iTunes invoice for Limbo, and click the "Report a Problem" link.
  6. Fill out the form that follows and be sure to be as detailed as possible — when finished, click "Next"

Q: I'm on the iOS 7 beta and Limbo keeps crashing after the loading screen

A: This is a bug with iOS 7. It should be resolved by rebooting your iPhone/iPad after installing Limbo.

Q: There's no audio in the speakers when I play Limbo

A: If you can hear the audio from Limbo through headphones but not through your iPhone/iPad speakers, you probably have the mute button switched on. Unlike many other apps, Limbo respects the mute button and the game will be silent through the speakers even if the volume is turned up to the max.

Q: I can't listen to music while playing Limbo

A: Since the audio is such a big part of the overall Limbo experience, we decided to disable music from other apps while the game is running. You can force music to be played by using an ear mic but that will disable the audio from Limbo instead. We wouldn't recommend it though, especially since some of the puzzles will be much harder to solve without the audio.

Q: Sometimes the boy stops reacting to the touch controls

A: This is a rare issue that can sometimes be caused by VoIP apps (Voice Over IP) such as Facebook, Facebook Messenger, Skype and Viber running in the background. The apps don't necessarily show up as running in the task bar, but the issue can be solved by manually opening and then closing any VoIP app that you have installed.

Q: I did not find an answer for my question, what do I do?

A: Please forward detailed information about your problem or issue to support@playdead.com.

Please include things like:
  • Platform (PC, Mac, Xbox, Ps3, iOS)
  • Place of purchase (Steam, App Store, etc.)
  • DxDiag.txt(PC) or System Report(Mac)

Q: I have a problem with the PC/Mac/console version of Limbo and I can't find any information on that here.

A: Please have a look at our original FAQ which is located here.