Android FAQ

(For PC/Mac related support, go to PC/Mac FAQ. For iOS support, go to iOS FAQ)

Q: Why is my device not supported/when will my device be supported?

A: We're currently in the process of expanding our list of supported devices for the Android version of LIMBO and if we find that your device should be able to run the game smoothly, we'll add it as a supported device as soon as possible.
The reason why your device might not be supported yet is either because we haven't had a chance to test the game on it, or your device has bugs/issues when running the game and we don't want to take your money unless we know that you will have a good experience when playing the game. We are working on removing different limitations of the app which prevent us from supporting devices with different hardware specs.
If you write to support@playdead.com and send us the exact model number of your phone, we will check the device specs and if it looks like it should be able to run LIMBO smoothly, enable it in Google Play store. The model number can be found in "Settings > General > About device" or something along those lines.

Q: Are Bluetooth controllers supported?

A: Yes. And controller functionality inside the menu will be improved soon.

Q: Is LIMBO available for Android TV?

A: Not currently.

Q: What is the minimum Android OS version supported and will earlier versions of Android be supported later?

A: We support Android 4.3 and above and we don't have plans for adding support for earlier Android OS versions. Android 5.0 Lollipop is also supported.

Q: Is there cloud save and achievements support?

A: Yes. Cloud save and achievements are supported via Google Play Games Services. You can share your progress across your other Android devices, but not with other platforms. However, if you cancel the log in with Google Play Games Services three times in a row when prompted by the game, it will not insist on it anymore and will not use game services and achievements.

Q: Am I required to log in to Google Play Game services to play Limbo?

A: No. Just press Cancel when prompted to choose a Google account when the game starts and you can play the game without achievements. If you cancel the log in three times in a row when being prompted, the game will stop asking you to sign in.

Q: The game repeatedly prompts me to sign in to Google Play Games, even after I sign in successfully?

A: Due to a bug in the Google Play Services app, LIMBO might keep asking you to sign in to Google Play Games, even after a successful sign-in. To fix the problem, please clear the cache and app data of the "Google Play Services" app via the Android Settings > Apps (or Application Manager) > Google Play Services > Storage > Clear Data/Clear Cache button. If this does not resolve your issue, please write to support@playdead.com and describe your problem.

Q: Limbo gets stuck at XX% when downloading. What do I do?

A: Please check if there's enough free storage space on your device. Limbo needs about 280MB free space all together. If lack of storage space is not the problem, try restarting the device, and turning off the WiFi. You can also try to clear the cache of the Google Play app and the Download Manager app via the Android Settings > Apps or Application Manager and try downloading the game again. If this does not resolve your issue, please write to support@playdead.com and describe your problem.

Q: I bought the game but it fails to install.

A: Please try this: uninstall the game, restart the device, clear the cache data of the Play Store app in Settings>Apps, start the Play Store app and try again. Check if there's any updates to the Play Store app which need to be installed too and try again after updating the store. If it doesn't help, you can try removing the SD card from the device (if possible) which will force it to install in the main device storage. If the problem persists please write to support@playdead.com and tell us the name and manufacturer and the exact model of your device, as well as the OS version.

Q: I have bought the game on another platform. Do I have to buy it again to play it on Android?

A: Sorry, yes. Since we're not handling the sales ourselves and Google Play store is a completely different platform from where the game has been available previously (Xbox Live, PSN, Steam, Apple App Store for example), there's no way for Google to know that you've purchased the game elsewhere in the past.

Q: The game runs on my device but has no sound.

A: Please try uninstalling the game and installing it again. If this does not fix the problem, try to clear the cache and then to move the game from external storage to internal storage and then back to external storage. If this doesn't help either, we would like to know about it, so please write to support@playdead.com. Please, include the name and manufacturer and the exact model of your device, as well as the OS version.

Q: The game crashes. What do I do?

A: This is a bug and we would like to know about it. Please write to support@playdead.com and tell us about it. Include the name and manufacturer and the exact model of your device and describe what you were doing before it crashed. We will try to address such issues quickly and release updates with fixes. Thank you for your patience.

Q: Google Play Services crashed once or many times while I play LIMBO.

A: Unfortunately Google Play Services is a separate piece of software from the LIMBO app, developed by Google and for troubleshooting it you have to contact Google's support. In the meantime you can try to clean up the cache of every Google Play related app on your device (via Settings/Apps or Application Manager) and even uninstall and re-install all their updates. This helps reduce or eliminate the crashes in some cases.

Q: I had LIMBO installed and working but I changed the ROM on my device and now I can't download and install the game anymore - the Play Store claims that my device is not compatible.

A: Changing the ROM on your device will sometimes result in a change of the device model number to one which is not enabled for LIMBO currently. Please write to support@playdead.com and tell us the exact model number of your phone or tablet and we will enable it in Google Play store immediately. The model number can be found in "Settings > General > About device" ...or something along those lines.

Q: LIMBO installs and runs but is very slow, the frame rate is very bad and/or the sound stutters or disappears.

A: This is probably because the device is struggling to run LIMBO due to lack of resources or old hardware. We are doing our best to only enable devices which we think can run the game smoothly but mistakes can happen. Try restarting your phone, uninstalling or shutting down apps and services which you don't need, to free up processing power and memory for LIMBO.
If the problem remains, please write to support@playdead.com and tell us about the problem and include the exact model number of your phone or tablet. The model number can be found in "Settings > General > About device" or something along those lines. We will look into optimizing the game for your type of hardware and possibly setting this type of device to incompatible.

Q: A family member or a close person bought the game without my permission. Can i have a refund?

A: The purchase of the app is handled entirely by the Google Play store, and to request a refund, you must contact Google Play support. Also, to prevent accidental purchases in the future, check this page.

Q: I have a problem with the purchase of the app and my question wasn't answered above.

A: We don't handle the sales of the game ourselves, this is entirely done by the Google Play store. Additionally, we can't solve payment method problems, access Google's payment system or see what happened with your order/payment/refund. You must contact Google Play support and they will help you with these issues.

Q: LIMBO downloads and installs but I have a different problem with running the game on my device which wasn't answered above.

A: As a rule of thumb, please try to uninstall and install the game again. If the problem persists and the device has an external storage card, try clearing the game's cache and moving it to the internal storage (via Settings/Apps/LIMBO). If neither of these helped solve the problem, please write to support@playdead.com and describe the problem you are experiencing and include the device name and manufacturer and the exact model number, as well as the OS version. You can see this information in "Settings > General > About device".