(For PC/console related support, go to PC/console FAQ.)

Q: The App Store says that my device is supported but when I launch the game, it says that it's not?

A: INSIDE is compatible with iPhone 6S, iPad Air 2 or newer devices (2GB RAM). The App store won't let us exclude some of the older, unsupported devices in the "Compatibility" field, which is why we added a disclaimer in the description with the actual supported devices. We have done an extensive amount of work to optimize the game to where we are now, and the devices with 1GB of RAM simply cannot run the game.

Q: There's no audio in the speakers when I play INSIDE?

A: If you can hear the audio from INSIDE through headphones but not through your iPhone/iPad speakers, you probably have the mute button switched on. Unlike many other apps, INSIDE respects the mute button and the game will be silent through the speakers even if the volume is turned up to the max.

Q: Does Family Sharing work with INSIDE?

A: We would like Family Sharing to work with INSIDE, but it seems like in-app purchases are actually not on the list of things that can be shared via Family Sharing. If Apple change this in the future, we'll make sure that it also works with INSIDE.

Q: When I press "Buy game", I get an error message saying "Please check your internet connection and try again" but my internet connection is fine?

A: First make sure that mobile data is enabled in 'Settings > INSIDE'. If it still doesn't work, try rebooting your device with the "Power off" slider and also check if there are any pending iOS updates. If there are, please install the update before trying again.

Q: The game looks a bit blurry on my device compared to PC/Xbox One/PS4?

A: We've done extensive work to optimize the game, but when porting a console game to mobile, you will almost certainly have to choose between full resolution and lots of stutters, or lower resolution on some of the less powerful devices and relatively stutter free. The resolution on iOS is set individually per device model and is balanced to be as high as it can while still maintaining a smooth framerate.

Q: I purchased the game by accident. Can I get a refund?

A: We don't handle the sales of the game ourselves and can't issue refunds from here. You will have to request a refund from Apple via the Report A Problem Page.

Q: I did not find an answer for my question, what do I do?

A: Please forward detailed information about your problem or issue and your device model to