INSIDE Support and FAQ

Have you experienced anything odd with INSIDE?

Please go through the list of known issues below and see if we already have a solution for you. If that doesn't help, please contact us on and tell us about your problem.

PC/Mac/Console iOS
If you can hear the audio from INSIDE through headphones but not through your iPhone/iPad speakers, you probably have the mute button switched on. Unlike many other apps, INSIDE respects the mute button and the game will be silent through the speakers even if the volume is turned up to the max.
We would like Family Sharing to work with INSIDE, but it seems like in-app purchases are actually not on the list of things that can be shared via Family Sharing. If Apple change this in the future, we'll make sure that it also works with INSIDE.
First make sure that mobile data is enabled in 'Settings > INSIDE'. If it still doesn't work, try rebooting your device with the "Power off" slider and also check if there are any pending iOS updates. If there are, please install the update before trying again.
We've done extensive work to optimize the game, but when porting a console game to mobile, you will almost certainly have to choose between full resolution and lots of stutters, or lower resolution on some of the less powerful devices and relatively stutter free. The resolution on iOS is set individually per device model and is balanced to be as high as it can while still maintaining a smooth framerate.
We don't handle the sales of the game ourselves and can't issue refunds from here. You will have to request a refund from Apple via the Report A Problem Page.
Please forward detailed information about your problem or issue and your device model to

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